FAQ

To assist our customers with regularly asked questions we have formulated the following list;

General Questions | Placing an order | Returns/Exchanges | Bespoke Questions | Delivery Questions | Contact Questions

 

General

Where can I buy your furniture?


No, we do however have a network of retailers who do have showrooms. To find your nearest retailer, please complete our simple form here.

How do I clean my Chesterfield?


We recommend cleaning your furniture once a month using our Leather Cleaning and Protection Kit. A small brush is ideal to get in the deep buttoning for dusting, but ensure it has soft bristles. Please avoid any chemicals that have not been specifically recommended.

Bespoke

Can you amend designs to suit a customer's particular requirements e.g. making a sofa bigger or smaller to meet my physical needs or to fit a certain area in my living area?


Yes. We regularly fine tune our designs to meet a client's needs or requirements. We advise you speak to your nearest retailer to discuss your options. To find your nearest retailer please fill out this simple form here

Can I use my own leather or fabric?


Yes, you can. We are more than happy to work with customer's own choice of leathers or fabrics. We advise you speak to your nearest retailer to discuss your options.  To find your nearest retailer please fill out this simple form here

Placing an order

Why are there no prices?


The English Chesterfield Company solely distributes via authorised partners across the world. To discuss prices you will need to speak to your nearest retailer to discuss your options. To find your nearest retailer please fill out this simple form here.

How do I place an order?


The English Chesterfield Company solely distributes via authorised partners across the world. To place an order you will need to speak to your nearest retailer to discuss your options. To find your nearest retailer, please complete our simple form here.

Delivery

How long will it take to get my furniture?

We endeavour to manufacture all standard items to be ready for despatch within 6-8 weeks from receipt of the order from our retailers.

Made to measure orders will be ready in approximately 8-10 weeks.

The method of shipping and destination will determine the final delivery time from that point.

Contact

Got another question?


Not to worry, either fill out our online form or contact your nearest retailer. To find your nearest retailer please fill out this simple form.