Our privacy guarantees
The English Chesterfields Company will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
In addition you can stop receiving information from us at any time: simply contact us directly at sales@englishchesterfieldcompany.com
What Personal Information Do We Collect?
This includes:
your name
address
telephone number
email address where applicable
We will never collect sensitive information about you without your explicit consent.
Purpose and Use of Your Personal Information
We collect information about you:
To respond to your enquiry for information regarding our products and services received from you by e-mail.
To pass on to our vetted distributors in the country in which you reside. We will never pass on your details to distributors who we have no relationship with.
To keep you informed about new and existing products and services from The English Chesterfield Company that are similar to those you have enquired about or purchased.
To use information for internal research purposes, such as product and service development.
Security
The English Chesterfield Company uses industry standard practices to safeguard the confidentiality of your personal identifiable information. Our internal computer system is protected by a firewall to prevent intrusions ("hacking") via the Internet.
Cookies
Cookies are small files that we store on your computer's hard drive (via your web browser) to aid the functionality of our website. These cookies may contain some or all of the following information:
The details of how you arrived at our website including
The date you first viewed the site. The address of the web page from which you arrived at our website.
Any search details you used to find our site (e.g. typing "leather chesterfields" into a search engine).
The first page you viewed when you arrived at our site (also known as a "landing page").
The version of your web browser and the type of files it can accept.
The operating system type and version that your computer uses.
This data is used:
To track the success of online advertising/other online marketing activities.
To help us resolve technical issues.
Refusing Cookies
Your web browser will have options to do the following:
Prevent cookies being accepted from individual websites.
Prevent cookies being accepted from all websites.
Notify you each time a cookie is accepted.
Please consult your browser's help files (found on the Help menu of most browsers) for instructions on how to use these options.
If you decide to reject cookies from www.englishchesterfieldcompany.com you will not be able to register on our site. This is because a cookie is used to store your user ID.
More Information
The Internet Advertising Bureau UK run a website to provide further information about cookies and how they are used.
Your Rights and Respecting your Choice of Communication Methods
If you are an existing or new customer (i.e. you have made your first or a number of enquiries) via our website, you will continue to receive communications as normal by email. You will additionally be given the opportunity to indicate your preferred method of communication each time we contact you.
If you are in contact for the first time by email or via the website, you will be asked to indicate your preferred methods of communication. You can update or change your preferences at any time by contacting us at sales@englishchesterfieldcompany.com.
The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us at sales@englishchesterfieldcompany.com
Similarly if you find any inaccuracies, we will make the necessary amendments promptly or suppress your record in accordance with your communication preferences.
Should you have any specific queries regarding your privacy, please contact us at sales@englishchesterfieldcompany.com
